Returns and Cancellations Policy

At Sweety by MR Group, we strive to ensure customer satisfaction with our products and services. This Returns and Cancellations Policy explains how we handle returns, exchanges, and cancellations.

Returns

Eligibility: You may be eligible for a return if the product is defective or damaged.
Time Frame: Please initiate a return within 3 days of receiving the product.
Refund Process: Upon receipt and inspection of the returned item, we will process a refund or replacement based on our assessment.

Exchanges

Eligibility: Exchanges are permitted for items that are defective or damaged upon receipt.

Exchange Process: Please contact our customer support team to initiate an exchange. We will provide instructions for returning the item and arranging a replacement.



Cancellations

You may cancel an order before it is shipped. Once shipped, the order can not be cancelled.

Conditions for Returns and Exchanges

Products must be unused, in their original packaging, and accompanied by proof of purchase.

Refunds

Refunds will be processed using the original payment method. Please allow 7 working days for the refund to reflect in your account.

Contact Us

If you have any questions or concerns about our Returns and Cancellations Policy,
please contact our customer support team at [7303084410].